All NIA BIA orders are processed with care and intention to ensure a refined delivery experience.

Order Processing

Orders are typically processed within the timeframe stated at checkout. Processing time begins once payment is confirmed and does not include weekends or holidays. During high-volume periods or collection launches, processing times may vary.

Shipping Methods

Shipping options and estimated delivery timelines are displayed at checkout. All orders are shipped to the address provided at the time of purchase. Please ensure all shipping details are accurate, as NIA BIA is not responsible for errors resulting from incorrect information.

Tracking

Once an order has been dispatched, tracking information will be provided via email. Delivery timelines are estimates provided by the carrier and are not guaranteed.

Carrier Responsibility

After an order has been transferred to the carrier, NIA BIA is not responsible for delays, lost packages, or delivery issues caused by the shipping provider. Clients are encouraged to contact the carrier directly for delivery updates once tracking is issued.

Delivery Confirmation

Orders marked as delivered by the carrier are considered fulfilled. NIA BIA is not responsible for packages that are lost or stolen after delivery confirmation.

Address Accuracy

It is the client’s responsibility to provide a complete and correct shipping address. Orders returned due to incorrect or incomplete addresses may require additional fees to reship.

NIA BIA reserves the right to update this Shipping Policy at any time. By placing an order, clients acknowledge and agree to this policy.